Privacy Policy

1. Introduction

Welcome to Monk-E [M/s Trelion Business Solutions Private Limited] (“we”, “our”, “us”). By visiting our website ("https://monk-e.in") (the “Website”) and accessing its content, you agree to these terms and conditions and the privacy policy detailed herein (“Privacy Policy”). If you do not agree, please discontinue using our Website immediately.

This Privacy Policy explains how we collect, store, use, and share your personal and digital personal data. Your use of the Website constitutes explicit consent to these practices in accordance with this Privacy Policy, which complies with the Digital Personal Data Protection Act, 2023, and related regulations.

2. Types of Information We Collect

We collect two main types of information:

• Submitted Information: Information you provide directly, including identity details, contact details, transaction data, profile information, KYC verification data, communications through the Website (such as chat rooms, forums), and other demographic or personal data you voluntarily submit.
• Aggregate Information: Automatically collected technical data including device information, IP address, browser type, operating system, usage patterns, cookies data, and location data.

3. Purpose and Use of Information

We use your information to:

• Provide, personalize, and enhance your user experience.
• Communicate important updates, marketing campaigns, contests, surveys, and service-related announcements.
• Conduct market research and customer analysis.
• Investigate and prevent fraud or other unlawful activities.
• Ensure smooth and secure Website functionality.

4. Consent and Legal Basis for Data Processing

We collect and process your data based on:

• Consent provided explicitly by you.
• Necessity for performing a contract with you.

You have the right to withdraw your consent at any time; withdrawal shall not affect prior lawful processing.

5. Data Security

We employ technical and organizational security measures compliant with applicable laws, including encryption and firewalls. Despite these safeguards, data transmission online has inherent risks, which you acknowledge and accept.

6. Data Sharing and Disclosure

We may disclose your data to:

• Third-party service providers and affiliates.
• Authorities or third parties when required by law or for fraud prevention.
• Entities involved in business transitions (mergers, acquisitions, or asset sales).

We do not sell your personal data to advertisers or ad networks without explicit consent.

7. Rights and Opting Out

You can:

• Access, correct, delete, or request your personal data.
• Opt-out of communications and marketing materials at any time.
• Nominate a representative to exercise your data rights in case of death or incapacity.

8. Data Retention

Your data is retained as long as your account is active or necessary for providing services. We may retain certain data longer for legal compliance, dispute resolution, or fraud prevention.

9. Cookies

Our Website uses cookies for enhancing user experience, recognizing devices, and analytics. You can disable cookies via browser settings, though this may impact website functionality.

10. Links to Third-Party Websites

Our Website may contain third-party links. We disclaim responsibility for third-party privacy practices and content. Users are advised to review third-party privacy policies separately.

11. Logos and Trademarks

Logos and trademarks of other brands shown on our Website are used solely for informational and educational purposes. We do not claim ownership or endorsement by these entities.

12. Grievance Officer

For grievances related to your data, contact our Grievance Officer:

Name: [Insert Name]
Address: [Insert Address]
Email: [Insert Email]

13. Governing Law and Jurisdiction

These terms shall be governed by Indian laws, with exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

14. Changes to Policy

We may update this policy periodically. Updates will be prominently displayed. Continued usage indicates acceptance.

15. Violations

Any violation of terms may result in termination of access, legal actions, or other remedies available by law.

16. Disclaimer and Liability

The Website is provided on an “as-is” basis without warranties. We shall not be liable for direct, indirect, incidental, or consequential damages from your use of the Website.

17. Indemnification

You agree to indemnify us from any claims, losses, or liabilities resulting from your use or misuse of the Website, non-compliance with these terms, or third-party claims related to your activities.

18. Contact Us

For any queries or comments related to this Privacy Policy and Terms, please reach us at:

Monk-E
Email: legal@monk-e.in

Acceptance

Continued use of our Website signifies acceptance of these terms.

‍

Intellectual Property Ownership Notice

All intellectual property rights, including but not limited to copyrights, trademarks, logos, designs, graphics, texts, images, videos, and other content displayed or made available on this Website are the exclusive property of Monk-E or our licensors. Any unauthorized use, reproduction, distribution, modification, or transmission of the Website's content or intellectual property without our prior written consent is strictly prohibited and may lead to legal action. All rights not expressly granted herein are reserved by Monk-E.

‍